Lines of Business

Business Line of Call Center / Contact Center Solutions

Daten-Kontor Kft’s Contact Center Business Unit has been dealing with the design, implementation and support of customer management systems since 2000 throughout Europe and the Near East. As Avaya’s implementation and support partner, the branch performs projects either as subcontractor to Avaya and Avaya’s business partners, or as main contractor. The team of almost 20 system engineers, consultants and developers works on-site in all the countries of the region, as well as in the company’s offices in Budapest and Pécs with remote access on the followings:

Pre-sales presentations

Feasibility studies

Replys to RFPs, RFIs

Requirement assessments and system design

System customization

System installation

User and admin trainings

System support and maintenance

Change management

Business Line of Infrastructure management, GIS solutions and environmental protection

Daten-Kontor Kft. has been dealing with the issue of the IT support of business processes of technical areas since 1998. In general, it is true that the processes of technical areas is the sum of interconnecting and co-related processes. A company functions within the cycle of Planning processes -> Investment processes -> Operation and maintenance processes. The business unit can provide IT systems supporting each part of this cycle, as well as solutions that cover the complete cycle.

We have significant references in the following business areas:

Telecommunications technical inventory

Technical inventory of water utilities services

Facility management, operation

Control technology, monitoring

Environmental protection

Local government systems (Cadastre – Land Register system)

Inventories for authorities (National Transport Authority – Nautical dept.)

Our aim is to deliver to our partners the most state-of-the-art, innovative solutions, which is even more true for the GIS components included in our systems. We always try to choose and implement into the IT solution the products of well-known GIS technology providers, such as ESRI or AUTODESK, as it best suits the goals of the given project, and ensures customer’s satisfaction.

Business Line of Billing and Customer Relationship Management Solutions

The main activity of the business unit is specifically the development, implementation and support of corporate billing and customer relationship management solutions throughout the complete life cycle of the products. The corporate billing systems cover a complete billing process, having a separate profit settlement and post-billing module as well. Customer relationship management systems can support the complete process of project work, starting from sales opportunities up until invoicing, also including bidding, contracting processes.

Above all this, the business unit has experience in filing- and document management solutions which may be used in any area of polity or local goventment.

Business Line of Project monitoring and Customer Management Solutions

Project monitoring and Customer Management Solutions business line has a wide range of references and experience in the topics of SAP, ITSM, financial and agricultural informatics. Beside consultancy and the implementation and training of third-party solutions, we also engage in development of applications connected to the topics above in various technological environments (SAP ABAP, .NET, JAVA-J2EE, Oracle, MS SQL, PHP…).

Business Line of Telecommunications settlement systems

The main activity of the business unit is the full-scale development, supply, implementation and support of settlement systems. Our modular product (end-to-end) provides automatized solution for Customers fully supporting their settlement processes.

The product is integrated with Intec’s remunerative product InterconnecT which has several hundred implemetations worldwide and is able to integrate into the financial environment of SAP or other invoice managment applications for full support of processes.

Business Line of Production management and logistics systems

The main activity of the business unit is the development of logistic and production management systems for national and international customers. With our solutions, productive companies can have an application which ensures clear production and logistics processes, their optimalization and supervision, as well as the IT control of all participants of the process (materials, products, workers, machines, etc.) with 7x24 availability if necessary. Our customized solution provides the possibility of instant and flexible adaptation to the quickly changing market requirements. Implementation of the application always includes intergation with local enviroments, (to ERP systems, special tools, other business applications), which has become a separate activity of the business line.

For further information about the business line visit www.pls.dk.hu.