Support Services

DK's basic effort is to serve its customers with IT activities from the emergence of the need to the end of the life span of the system. After developing and implementing a system, we offer a wide range of system support activities to our customers, who can select from the possibilities by taking their own needs and resources into consideration.

We complete our services in the framework of tailor-made contracts. Our primary system support services are as follows:

Availability: during working hours (out of working hours too if need be) we offer constant availability (telephone, fax, e-mail) to the users appointed by our customer. In the framework of this, we receive notifications about fault repair, user and operation support, questions, needs. Our colleagues will make every effort to react immediately or in more complex cases after analysis and to provide the necessary support.

System support, maintenance: in this field of service we provide the management and implementation of new needs and ideas (perhaps even new modules) that arise in connection with the system implemented. Fault repair also takes place here. Warranty faults are naturally repaired free of charge but all faults are repaired on the basis of priorities concerning their urgency and importance. The priorities of fault repair and new implementation are defined in accordance with the customer on the basis of the purchaser's needs.

Professional support: we provide professional activities for users and operators, e.g. in the fields of operation environment, DBA versions, possible methods to tackle new tasks in the operation field of the system and selection from these methods, management of tasks emerging because of changes in external and/or internal regulatory environment, security tasks, supporting regulatory tasks etc.

In case of individual needs we provide:

the delivery, installation and implementation of necessary hardware and basic software

the design and/or creation of the necessary network

the operation of the system in the entire field or only in case of specific activities (e.g. interfaces, archiving etc)

We provide our system support activities - similarly to development - in compliance of the quality assurance system according to ISO 9001 in a regulated way and in a documented form. We consider these services to be an organic continuation of the development/implementation project and the activities are performed by colleagues who have the proper knowledge and special know-how.In the near future we are planning to strengthen our system support activities by creating a general customer relationship background, which would provide our customers with availability via the Internet.