SAP solutions

Contact:

DK has been dealing with the implementation of the SAP R/3 system since 1998. We lay special emphasis on the continuous training and qualification of our colleagues in Hungary and abroad as well.

According to our business policies, a company can fully exploit the extra value provided by the implemented ERP systems and turn it into a market benefit if the integrated system can harmonically fit into the company’s infrastructure at the same time and it supports the optimization of the business processes to a large extent. If these factors are attained, the technology will come to life and the extra value generated by SAP will automatically build into the business activities of the partners.

In accordance with this dual objective, our competence is robust in the following fields:

SAP CRM; SAP ISU Customer Service; SAP Workflow

SAP - Call Center integration (CTI - see: Cisco, Avaya, Damovo, Kapsch),

SAP Internet Sales,

development of interfaces, migration activities,

optimization and automation of business processes - Workflow development, consulting,

testing, documentation,

organization of training sessions, training, compilation of training documents

operation support, saving, archiving.

Our own lab environment supports the completion of our tasks.

In addition to a thorough and traditional grounding in the modules, we have specialized in customer service solutions thus gaining significant expertise in SAP ISU CCS, Customer Care and other Work Flow and SAP CRM, and we uniquely integrate SAP and various Call/Contact Centers (CTI).

Earlier, in the MATÁV implementation project series, we took part in the implementation of the CO, HR, BFE (electronic purchasing) and WM modules and version upgrades (to 4.6B) and in the archiving project too. In the meantime, in the course of the development of several of our own systems (MONITOR, MELIR, FKR, BSS), we made interfaces that both supply and take over data from SAP. Our activities have typically comprised the special tasks of SAP projects.

In order to strengthen our relations, DK has become a Service SAP partner in the R/3/ERP field and a primary partner in CRM.

Our major references are as follows:

MATÁV Rt. - implementation projects

Metropolitan Water Authority Inc. - SAP Customer Service - TCT call center CTI

GEDOS (E.ON IS) Hungary - implementation of customer service functions

MakTel - implementation project, regulation of business processes (BPR activities related to the R/3 implementation - see: Consulting)

MOL SAP CRM (HR-CTI; TKD; LUB); Cisco Contact Center CTI

Égáz-Dégáz Customer Service Workflow, WEB customer service and Avaya Contact Center CTI

Tigáz Customer Service Workflow, WEB customer service and Avaya Contact Center CTI

Mediterrán Tetőcserépgyártó Kft. (manufacturer of roof tiles) SAP Internet Sales,

E.ON IS SAP Internet Sales consulting and development

Elmű Customer Service Workflow

E.ON international virtual Call Center implementation study

Transdanubian Regional Water Authority Inc. SAP Customer Service - TCT Call Center CTI